Return & Refund Policy

Return Policy

We offer a 30-day return policy, starting from the date you receive your item.

Eligibility:

• The item must be unused, in its original condition and packaging, with tags attached.

• A receipt or proof of purchase is required.

How to Start a Return:

Email us at officialpengpt@gmail.com. If your return is approved, we will send you a return shipping label and instructions. Items returned without prior approval will not be accepted. For any questions, feel free to reach out to us at officialpengpt@gmail.com.

Damages & Issues

Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away, and we will resolve the issue.

EU 14-Day Cooling-Off Period

If shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. The return conditions remain the same as those outlined above.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be refunded via your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at officialpengpt@gmail.com.

Our Mission

We are committed to providing AI-powered scanning pens that enhance learning and productivity.