Privacy Policy

Privacy Policy

Last updated: May 30, 2025

This Privacy Policy describes how PenGPT (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pengpts.store (the “Site”) or otherwise communicate with us.

By using any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on this page and update the "Last updated" date. Please review this Policy periodically.

How We Collect and Use Your Personal Information

We collect personal information in order to provide, improve, and secure our services. Over the past 12 months, we have collected personal information through the following sources:

Information You Provide Directly

This includes:

  • Contact details: Name, address, phone number, email address

  • Order information: Billing/shipping addresses, payment confirmation, and related order details

  • Account information: Username, password, security questions

  • Customer support: Any information you include in messages to us

Some features of the Site may not work properly if you choose not to provide certain personal information.

Information We Automatically Collect ("Usage Data")

We may automatically collect data about how you interact with our services using cookies, pixels, and similar technologies. This may include:

  • Device/browser type

  • IP address

  • Pages visited and actions taken

  • Date/time of interactions

  • Network connection data

Information from Third Parties

We may receive information about you from:

  • Vendors (e.g., Shopify)

  • Payment processors (to process orders)

  • Marketing and analytics partners

  • Online tracking technologies (e.g., SDKs, web beacons)

All third-party data is handled according to this Privacy Policy. Please also review the third parties’ privacy policies for additional details.

How We Use Your Personal Information

We use your personal information for purposes including:

1. Providing Services

  • Processing orders and payments

  • Managing your account

  • Facilitating returns and exchanges

  • Sending purchase notifications

  • Coordinating with Shopify to enhance user experience

2. Marketing and Advertising

  • Sending promotional content by email, SMS, or mail

  • Showing relevant ads on our Site and third-party platforms

3. Security and Fraud Prevention

  • Detecting, investigating, or preventing fraud, abuse, or illegal activity

  • Ensuring your account credentials remain secure

4. Customer Support and Service Improvement

  • Responding to inquiries

  • Analyzing usage for service optimization

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Power core website functionality

  • Remember preferences and settings

  • Analyze user interaction

  • Deliver targeted advertisements

You can manage cookie preferences in your browser. Learn more at:
👉 https://www.shopify.com/legal/cookies

Global Privacy Control (GPC)

We recognize GPC signals as valid opt-outs for targeted advertising and data sharing. Learn more at: https://globalprivacycontrol.org.

Note: We do not recognize other "Do Not Track" browser signals at this time.

How We Disclose Personal Information

We may disclose personal information to third parties for business purposes:

Category Categories of Recipients
Identifiers (e.g., name, email, phone) Vendors, affiliates, marketing partners
Customer records (e.g., billing details) Payment processors, Shopify, fulfillment partners
Commercial data (e.g., order history) Analytics and marketing partners
Usage data (e.g., IP, device info) Advertising and tech partners
Geolocation data (from IP or similar tools) Analytics providers

We do not use or disclose sensitive personal information without your consent, nor do we infer characteristics from such information.

“Selling” and “Sharing” of Personal Information

We may "sell" or "share" personal information (as defined by applicable privacy laws) to support advertising and marketing efforts.

Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing any personal information.

Children’s Privacy

Our services are not intended for use by children. We do not knowingly collect personal information from individuals under 16. If we become aware of such collection, we will delete the information.

Data Security & Retention

While we use industry-standard safeguards, no system is 100% secure. Avoid sending sensitive data via unsecured channels.

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Comply with legal obligations

  • Maintain account records

  • Resolve disputes

Your Rights

Depending on your location, you may have the following rights:

Right Description
Access / Know Request access to your personal information
Delete Ask us to delete your personal data
Correct Request correction of inaccurate data
Portability Request a copy of your data or transfer to another provider
Restrict Processing Ask us to limit the processing of your data
Withdraw Consent Revoke previously given consent
Appeal Appeal our decision regarding your privacy request
Manage Communications Opt-out of promotional emails (non-promotional communications may still be sent)

To exercise your rights, contact us at officialpengpt@gmail.com. We may request verification of your identity before processing any request.

We do not discriminate against users for exercising privacy rights.

Complaints

If you are unhappy with how we handle your data:

  1. Contact us first at officialpengpt@gmail.com.

  2. If unsatisfied, you may escalate your complaint to your local data protection authority (DPA).

International Users

If you are located outside of the U.S., your information may be transferred and processed internationally, including in countries with different data protection standards.

For EU and UK users, we rely on mechanisms such as the Standard Contractual Clauses for data transfers.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact:

📧 Email: officialpengpt@gmail.com